The Tech

Welcome to the world of LiveOps

TECH FOR THE FUTURE

Revolutionising your customer engagement with LiveOps.

What is LiveOps?
LiveOps refers to the use of technology and processes to manage and maintain live or ongoing games, software applications or online services. 

While LiveOps has long been associated with modern gaming, we’ve expanded its horizons into high-touch industries such as sports, media, and retail. Think of the concepts we all love from the gaming world – earning experience, completing missions, and collecting rewards. Now imagine these elements seamlessly integrated into your business, creating a captivating experience that not only draws users and customers in but keeps them engaged for longer.

The key benefits of LiveOps deployment:

Continuous rapid improvement

Hyper personalised engagement

Increased revenue streams

Data driven decisions

Constant community building

THE STORY SO FAR

The LiveOps landscape has grown exponentially...

2012

Early adopters of the gaming sector see the benefits of games moving from one-off tangible products to an ongoing digital service.

2018

Microsoft acquires PlayFab and almost 2bn gamers generated £130bn revenue through LiveOps.

2023

OBT Live was born. Partnering with Microsoft and Alice & Smith, the new digital SI is laser focused on creating unrivalled user experiences with LiveOps.

2025

LiveOps usage extends well beyond the gaming sector, allowing for continuous evolution of apps, infinite engagement, progression and loyalty.

THE STATE OF PLAY

Shaping Digital Culture

Not a culture in the traditional sense, but LiveOps does encompass a set of practices and principals that have influenced the culture surrounding a digital product.  

This culture emphasises ongoing support and engagement with users, a commitment to continual improvement based on player or user feedback, data analysis, and real-time adjustments.  Adopting this approach can shape the culture within development teams and organisations to prioritise data-driven decisions. 

So while LiveOps itself isn’t a culture, we think it’s fair to call it an Influencer.   

HOW IT STARTED

PlayFab: Leading the way

The biggest LiveOps back-end platform in the world, PlayFab, was acquired by Microsoft in 2018. PlayFab had served more than 700 million gamers and powered more than 1,200 games with organisations like Disney, Rovio and Atari.

Since then it’s achieved huge growth and it is often integrated with Microsoft’s Azure cloud computing platform.  The next wave of growth is coming from outside the gaming sector;  Sports Teams, Stadia, Betting, Media and Leisure industries are all starting to adopt the platform to transform their digital products. 

HOW IT WORKS

The OBT Live effect

Deployment

Our DevOps engineers will design your new SaaS environment, integrating your key customer applications with XR server and PlayFab.

User Interaction

Our Data Scientists analyse user interactions in the application to drive improvements and identify new revenue or experience opportunities.  

Continuous Improvement

Our Customer Success teams, armed with a deep understanding of your business and industry, work alongside CX specialists and game economists, to provide insights which will improve and refine your customer journey.  

The Result

Automated data driven platforms, that create unique experiences for your customers. 

The user story

How Candy Crush(ed) it

The LiveOps approach that revolutionised a sweet sensation.

Personalised and engaging user experiences took Candy Crush from 125 levels to a £3.19bn success. Discover the game-changing magic of LiveOps and the valuable lesson it offers in their intriguing story…

THE LIBRARY

Take a look at the latest OBT Live news

READY TO TRANSFORM?

Get in touch

OBT Live Ltd, Clockwise Edward Pavillion, Royal Albert Dock, Liverpool L3 4AF

OBT Live Ltd, Clockwise Linley House, Dickinson Street, Manchester M1 4LF

OBT Live Ltd, Maneggstrasse 33, Pergamin II, Greencity, Zurich, 8041, Switzerland

READY TO TRANSFORM?

Get in touch

OBT Live Ltd, Clockwise Edward Pavillion, Royal Albert Dock, Liverpool L3 4AF

OBT Live Ltd, Clockwise Linley House, Dickinson Street, Manchester M1 4LF

OBT Live Ltd, Maneggstrasse 33, Pergamin II, Greencity, Zurich, 8041, Switzerland